Privacy Policy

Last Updated: June 15, 2026

VELOFROST TECHNOLOGY CO., LIMITED respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting inquiries, requesting quotations, or communicating with our team.

This Privacy Policy explains how we collect, use, store, and protect your information.

Information We Collect

We may collect the following information when you use our website or contact us:

Name
Company name
Email address
Phone number or WhatsApp number
Country or region
Business type
Product interests
Estimated order quantity
OEM/ODM customization requirements
Inquiry messages
Website usage data, such as IP address, browser type, pages visited, and access time

How We Use Your Information

We use your information to:

Respond to product inquiries
Provide quotations and product catalogs
Recommend suitable beauty machines
Discuss wholesale, distributor, or OEM/ODM cooperation
Provide technical information and after-sales support
Improve our website, products, and services
Communicate with you about business cooperation
Process and manage customer requests

We do not sell your personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and understand visitor behavior.

Cookies may help us:

Remember website preferences
Analyze page performance
Improve website functionality
Support marketing and inquiry conversion

You may disable cookies through your browser settings, but some website features may not work properly.

Information Sharing

We may share necessary information only in the following situations:

With logistics providers for shipment arrangement
With payment or banking service providers when necessary
With technical service providers who help operate our website
With legal authorities when required by applicable laws
With internal staff for inquiry handling and business communication

We do not rent or sell customer information to third parties.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security, but we make reasonable efforts to protect your data.

Data Retention

We retain personal information only as long as necessary for business communication, order handling, quotation records, after-sales support, legal compliance, and legitimate business purposes.

You may request deletion or correction of your personal information by contacting us.

International Users

VELOFROST serves customers worldwide, including Europe, America, the Middle East, Southeast Asia, and other regions. By submitting your information through our website, you understand that your information may be processed by our team in Hong Kong or other business operation locations.

Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communication
Ask how your information is used

To exercise these rights, please contact us by email.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review their privacy policies before providing personal information.