Last Updated: June 15, 2026

VELOFROST is committed to providing reliable beauty machines and professional after-sales support for global B2B partners.

Warranty Coverage

Warranty coverage may apply to eligible products according to the confirmed order terms.

Warranty may cover manufacturing-related defects under normal use, subject to product model, cooperation agreement, and confirmation by VELOFROST.

Warranty Exclusions

Warranty does not cover:

  • Damage caused by misuse or improper operation
  • Unauthorized repair or modification
  • Damage caused by incorrect voltage or unstable power supply
  • Damage caused by improper installation
  • Wear and tear of consumable parts
  • Damage caused by accidents, water, fire, or external force
  • Shipping damage after delivery acceptance
  • Customized changes not approved by VELOFROST

Warranty Support

Depending on the situation, VELOFROST may provide:

  • Online technical guidance
  • Operation instructions
  • Troubleshooting support
  • Spare parts assistance
  • Repair suggestions
  • Replacement parts where applicable

How to Request Warranty Support

Please provide:

  • Product model
  • Order information
  • Serial number if available
  • Photos or videos of the issue
  • Description of the problem
  • Usage environment and operation details

Our team will review the information and provide support accordingly.

Contact

For warranty support, please contact:

Email: info@velofrost.com /

Phone: +852 9051 5905 / +86 139 2618 7168